# Get help with the step you are on. We answer within one working day.

> Get help with the install, your AI assistant, safer settings or records. Email support answers within one working day. Never send passwords or tokens.

Page: https://cybee.ai/docs/help/ (Help with cybee installation and security tasks)

- [Documentation](https://cybee.ai/docs/)

- Help and support

help and support

Email hello@cybee.ai with the Mac, the time and the exact message. Leave out passwords, your admin token and client files.

[Email hello@cybee.ai](mailto:hello@cybee.ai?subject=cybee%20support%20question&body=Mac%20model%20and%20macOS%20version%3A%0AWhere%20I%20asked%20%28which%20assistant%2C%20or%20Terminal%29%3A%0AWhat%20I%20expected%3A%0AWhat%20happened%2C%20and%20when%3A%0AThe%20exact%20message%2C%20with%20passwords%20and%20tokens%20removed%3A%0A)What to put in it

free: email, within one working day Proof plan: chat support checked 28.09.2026

**Q:** In this section

Start

- [Overview](https://cybee.ai/docs/)

- [Install cybee](https://cybee.ai/docs/install/)

- [Requirements](https://cybee.ai/docs/requirements/)

- [Your AI assistant](https://cybee.ai/docs/assistant/)

Use

- [Protection and alerts](https://cybee.ai/docs/protection/)

- [Safer settings](https://cybee.ai/docs/hardening/)

- [Trust Passport](https://cybee.ai/docs/trust-passport/)

- [Team devices](https://cybee.ai/docs/team-devices/)

Help

- [Help and support](https://cybee.ai/docs/help/)

- [All questions](https://cybee.ai/faq/)

## Find the closest situation

Most questions have an answer in one of the guides. Start with the one that sounds like yours.

install

### The install stopped.

Note the step and the exact message. Most stops have a fix in the install guide.

- [Install guide](https://cybee.ai/docs/install/#if-stuck)

assistant

### Your AI assistant cannot see a Mac.

Check that cybee is on that Mac, and that you asked in a connected assistant.

- [Assistant guide](https://cybee.ai/docs/assistant/#if-stuck)

settings

### A setting still needs attention.

Check whether it is off, or was not observed because the Mac was offline.

- [Safer settings guide](https://cybee.ai/docs/hardening/#if-stuck)

record

### A record looks incomplete.

Compare its Macs, dates and open items with what your client asked for.

- [Trust Passport guide](https://cybee.ai/docs/trust-passport/)

alert

### An alert arrived.

Every alert has an id. Ask your AI assistant about it to see what happened.

- [Protection guide](https://cybee.ai/docs/protection/)

team

### A Mac is missing from the list.

cybee lists the Macs where it is installed. Add the missing one from your AI assistant.

- [Team devices guide](https://cybee.ai/docs/team-devices/)

## Send a useful support request

A good first message saves a round of questions. Copy these lines, fill them in and email them to [hello@cybee.ai](mailto:hello@cybee.ai).

Figure: The same five lines as the support email template. The grey hints are not copied.

Keep out of your message

Passwords, your admin token, card details and client files. Remove them from an error message before you paste it.

| Plan | Support |
|---|---|
| Free | Email support at hello@cybee.ai, answered within one working day. |
| Proof plan | Email support, and chat support as well. |

## Trial, upgrade or billing

The Proof plan has a 14 day trial. Ask your AI assistant for a paid feature, such as security training, and cybee sends a Stripe link in the chat you are using. This website has no checkout.

### The Stripe link does not appear

Tell us which feature you asked for and where you asked, for example in Claude or in Terminal.

### A billing question

Include your question, the invoice reference if you have one, and how many Macs it is about. Never send card details by email.

### Before you cancel

Check what happens to your safer settings and to Passport links you have shared. [What stays and what stops](https://cybee.ai/pricing/#stops)

[How the trial works](https://cybee.ai/pricing/#trial)[Plans and prices](https://cybee.ai/pricing/)

## For details this site does not cover

To remove cybee from a Mac, see [Remove cybee](https://cybee.ai/docs/install/#remove) in the install guide. What the install asks for is in [Requirements](https://cybee.ai/docs/requirements/). For a question about your exact Mac or its macOS version, or to check a Trust Passport you received, ask [hello@cybee.ai](mailto:hello@cybee.ai).

Name your Mac model and the step you are on, so the answer fits your Mac.

[Requirements](https://cybee.ai/docs/requirements/)[Security and privacy](https://cybee.ai/security/)[All questions](https://cybee.ai/faq/)

[Previous Team devices](https://cybee.ai/docs/team-devices/)[Next All questions](https://cybee.ai/faq/)

On this page

- Find the closest situation

- Send a useful support request

- Trial, upgrade or billing

- Details this site does not cover