Terms and Conditions

1. Who these terms are for

These terms apply to Cybee services provided by cybee AG, Selnaustrasse 5, 8001 Zürich, Switzerland, UID CHE-365.802.897. Contact: [email protected].

Cybee is offered only to businesses, including freelancers and sole traders, for business or professional use. It is not offered for private consumer use. By accepting these terms, you confirm that you have authority to enter into the agreement for the customer. The customer may give its authorised personnel access for that customer's business activities.

These terms, the Software licence below, the Acceptable Use Policy and the accepted order form the agreement. Separately agreed terms take precedence over conflicting standard terms. The privacy notice explains personal-data processing; accepting these terms is not blanket consent to every use or international transfer of personal data.

2. What Cybee provides

Cybee provides security software and connected services for supported Macs. Depending on the selected plan and connected services, this includes device protection, security-setting checks and hardening, supported response actions, software and browser-extension inventories, startup-item visibility, AI-agent and MCP-connection inventories, recorded supported AI activity, Google Workspace security visibility, security training and dated security records.

Supported functions are available through connected Chat, IDE, CLI and Terminal access. In a connected assistant, /cybee offers a starting point and suggested questions. A Mac menu-bar icon shows status, due training and important updates. Mobile access through an assistant does not provide protection for the mobile device.

The selected plan and order define the functions purchased. Announced or roadmap features are not part of the purchased service unless expressly included in the agreement. Features require supported configurations, connections and permissions. A listed AI or MCP connection does not by itself prove that it was used or that data was transferred through it.

3. Authorised access and use

Use Cybee only on devices, accounts and information that you own or are authorised to administer. You are responsible for the authority and notices required for your use, including where employees, contractors or other people are affected. Keep your contact and billing information accurate, protect access credentials and give access only to authorised people and tools.

Documented CLI and MCP use, supported assistants and supported automation are permitted. You remain responsible for the access and actions you authorise. An assistant must not be used to bypass permissions or take actions you are not authorised to take yourself. The Acceptable Use Policy sets out the applicable restrictions; it does not prohibit legitimate business use or supported automation.

4. Plans, charges and payment

Cybee offers a free plan and paid subscriptions. The free plan is not a time-limited paid trial. Separately, the paid plan offers a 14-day trial. When you request a paid feature, such as security training, through supported Chat, CLI, IDE or Terminal access, Cybee provides a Stripe payment link in that interface. Review the trial, payment and subscription details in Stripe before confirming. The current standard paid price is 9 per protected Mac per month or 90 per protected Mac per year, in CHF, EUR, USD or GBP according to the selected billing currency, excluding applicable taxes. A separately agreed price is shown in the order.

Before a paid order is accepted, it must identify the plan, device quantity, billing period, currency, applicable taxes and total payable. Payments are made by card through Stripe and invoiced by cybee AG. You authorise the recurring charges agreed for the subscription. A paid change requires the revised charges and their effective date to be disclosed and accepted; a general website price change does not retrospectively change a completed order.

5. Renewal, cancellation and refunds

Paid subscriptions renew automatically for the selected monthly or annual billing period unless cancelled before the next renewal. We send an email reminder 30 days before an annual renewal. This reminder period is not a cancellation deadline.

You can cancel the next renewal through supported Chat, CLI, IDE or Terminal access. Cancellation stops the next renewal; paid access continues until the end of the month or year already paid for. No 30-day advance cancellation notice is required. For help with cancellation or a charge, contact [email protected].

Cancellation or non-use does not entitle you to a refund for the current paid period. This does not limit remedies available under the agreement or mandatory law, including remedies for incorrect charges or failure to provide the agreed service. These exceptions prevail over any general no-refund wording in the separate cancellation and refund policy.

6. Support and service limits

The free plan includes email support. Paid subscriptions include 24/7 chat support. No specific response or resolution time is guaranteed unless separately agreed.

No security product can detect or prevent every threat. Protection and records may be incomplete where a device is offline, a required permission is missing or activity is outside the supported scope. Cybee does not guarantee uninterrupted or error-free operation. These limits do not remove the features, support or remedies expressly agreed under the subscription.

7. Your information and security records

You retain your rights in the data and materials you provide. This agreement does not transfer ownership of customer information or records to Cybee. You may use and share your organisation's security records through supported functions, subject to your authority and the rights of affected people. Preserve their date, scope and limitations.

Cybee's records describe observations and checks within their stated scope and at the recorded time. They are not a certification, independent audit opinion or guarantee of compliance, insurance cover or protection against every threat. Clients, partners, authorities and insurers decide whether the evidence meets their requirements. A sealed record does not mean its online link remains available indefinitely.

The privacy notice and any separately agreed data-processing terms describe the applicable personal-data arrangements.

8. Intellectual property and feedback

Cybee and its licensors retain their rights in the service and software. The agreement grants permission to use them; it does not transfer their ownership. This does not restrict your rights in customer information, your permitted sharing of security records or rights under third-party and open-source licences.

If you voluntarily provide suggestions about Cybee, we may use them to improve the service without payment to you. This permission does not transfer ownership of security records, support information, confidential information or personal data to Cybee or authorise their unrestricted publication.

9. Restrictions, remedies and communications

The Acceptable Use Policy permits proportionate access restrictions where reasonably necessary to address misuse, protect the service or others, or comply with law. Where practicable and permitted, Cybee will explain the reason and what is needed to resolve it. Urgent security action may be taken first.

Nothing in this agreement excludes or limits rights or liability that applicable law does not permit the parties to exclude or limit, including liability for intent or gross negligence. Service limits and no-refund wording do not remove these rights.

We may send service and contractual notices electronically using the customer's provided contact details. This does not waive a legally required form, signature or delivery method. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Software licence — part of these terms

This schedule covers the Cybee security component installed on supported Macs, its included command-line tools and updates supplied by Cybee.

Subject to the agreement and applicable plan, cybee AG grants the customer a non-exclusive licence to install and use the software for its business activities on supported Macs that it owns or is authorised to administer. The customer may allow its authorised personnel to use it for those activities. This licence does not by itself authorise reselling or sublicensing Cybee to other customers.

You may make copies reasonably necessary for authorised installation, use and backup. Do not remove proprietary notices, distribute the software outside this licence, bypass licence or security controls, or modify, decompile or reverse engineer it except where Cybee permits this, applicable law allows it or an applicable third-party licence grants that right. Third-party and open-source licences govern their components where their terms differ from this schedule.

Use supported configurations described in the documentation. This schedule also applies to updates supplied under the service unless different terms are expressly agreed. It does not itself authorise every device change or impose blanket consent to automatic updates. The permissions and controls applicable to the relevant function continue to apply.

Cancellation of a paid renewal does not by itself terminate permission to use the free plan. The main terms govern support, suspension, termination, remedies, liability and disputes. This schedule creates no separate warranty or liability regime.