Find the closest situation
Most questions have an answer in one of the guides. Start with the one that sounds like yours.
-
install
The install stopped.
Note the step and the exact message. Most stops have a fix in the install guide.
Install guide -
assistant
Your AI assistant cannot see a Mac.
Check that Cybee is on that Mac, and that you asked in a connected assistant.
Assistant guide -
settings
A setting still needs attention.
Check whether it is off, or was not observed because the Mac was offline.
Safer settings guide -
record
A record looks incomplete.
Compare its Macs, dates and open items with what your client asked for.
Trust Passport guide -
alert
An alert arrived.
Every alert has an id. Ask your AI assistant about it to see what happened.
Protection guide -
team
A Mac is missing from the list.
Cybee lists the Macs where it is installed. Add the missing one from your AI assistant.
Team devices guide
Send a useful support request
A good first message saves a round of questions. Copy these lines, fill them in and email them to [email protected].
Your support requestto [email protected]
- Mac model and macOS version:
- for example, MacBook Air with an Apple chip
- Where I asked (which assistant, or Terminal):
- for example, Claude
- What I expected:
- one sentence
- What happened, and when:
- with the time, if you know it
- The exact message, with passwords and tokens removed:
- paste it, then check it once more
Select the lines and press Command and C.
| Plan | Support |
|---|---|
| Free | Email support at [email protected], answered within one working day. |
| Cybee subscription | The same email support, answered within one working day. |
Trial, upgrade or billing
The Cybee subscription has a 14 day trial. Ask your AI assistant for a paid feature, such as security training, and Cybee sends a Stripe link in the chat you are using. This website has no checkout.
The Stripe link does not appear
Tell us which feature you asked for and where you asked, for example in Claude or in Terminal.
A billing question
Include your question, the invoice reference if you have one, and how many Macs it is about. Never send card details by email.
Before you cancel
Check what happens to your safer settings. What stays and what stops
For details this site does not cover
To remove Cybee from a Mac, see Remove Cybee in the install guide. What the install asks for is in Requirements. For a question about your exact Mac or its macOS version, or to check a Trust Passport you received, ask [email protected].
Name your Mac model and the step you are on, so the answer fits your Mac.