Get the next step right.
Start with the device, the time and the exact issue. A useful support request gives enough context to investigate without sending private files or credentials.
Choose the situation
The installation stopped
Keep the error and the step where it appeared. Note your Mac model, macOS version and whether you used Chat, CLI, IDE or Terminal.
Installation guideThe assistant cannot see a Mac
Check which device you expected and which connection you used. A connected assistant does not prove every Mac is connected.
Assistant guideA control is still open
Read whether it failed, was not assessed or has not been observed recently. Those states call for different next steps.
Hardening guideA Passport looks incomplete
Start with the listed Macs, the assessed count and the period. Keep missing devices and excluded controls visible.
Passport guidePrepare a useful message
Device
Mac model, macOS version and the connection you used.
Time
When the issue appeared and which step was affected.
Observation
Expected result, actual result and the error with secrets removed.
Free users have email support. The paid plan includes 24/7 chat support.
- Mac model and macOS version.
- The Chat, CLI, IDE or Terminal you used.
- What you expected and what you observed.
- The date, time and affected device.
- The exact error, with secrets removed.
Send the minimum needed to explain the issue. Do not send passwords, access tokens, customer files or a full terminal history.
Email [email protected]Billing and records
Include the billing question, the relevant invoice reference if you have one and the device count involved. Do not send payment card details by email.
Before cancelling, understand what changes: applied hardening stays, ongoing repair stops and new Passports are no longer sealed. Existing Passport links stop working after the grace period. Its duration needs confirmation.
Read plan differencesWhat needs a direct answer
For macOS compatibility, assistant setup, permissions, uninstalling or Passport verification, ask [email protected]. Confirmed instructions for these steps are not yet included in this guide.
Include your Mac model and the step you need help with so we can give you the right instructions.
The next step is one command.
Protect your Mac, strengthen its settings and keep a dated record of the results.
For supported Macs. cybee is a Swiss company, independent, privacy first.
curl -sSf https://get.cybee.dev | sh